Support

Why is it important Basis Support in SAP?

  1. Protect your investment and reduce TCO

  2. Minimize the issues and maximize system availability

  3. Strengthen the stability of your business processes

  4. To have a suitable support in case of service outage

  5. Improve application performance

  6. Tailor the system to new requirements

Why choose iXolve Support?

100% SAP Certified Staff

iXolve technical team is entirely conformed by specialists officially certified by SAP Basis. In this way we give a verifiable guarantee on our level seniority.

Really preventive procedures

We give a new meaning to the word “proactive” with reports and checks designed specifically for each environment and version, together with a broad knowledge of business processes in SAP.

Support over Security

We have experts in the SAP security area, ensuring adequate control access to your data, with vulnerability analysis, recommendations on actions to take and audit controls.

Efficiency over critical incidents

The experience has given us solidity and diligence over critical errors affecting SAP systems, which results in the correct restoration of services and functions to any incident in the shortest possible time.

Tuning Specialists

We have gained extensive experience optimizing various conjunctions of database and operating systems, giving us accuracy to diagnose and improve excessive response times, avoiding unnecessary costs to our customers at hardware level.

Functional interaction

We facilitate functional consultants’ task through a dedicated support to the analysis and resolution of incidents, either by applying notes, patches, or through relevant advice and recommendations to Basis area.

Instantaneous response level

Our ​​premise for service is to maintain a smooth and simply relationship, without neglecting quality and commitment. Our clients get clear and prompt answers to their needs.

Database Administration

Our training linked to renowned database engines such as Oracle, MS SQL and DB2 gives us a high expertise in administrative tasks for your SAP environment. This is how our customers get an important added value in quality and scope over other Basis support services.

Multiplatform Experience

Along our years of consulting we have maintained and supported all SAP solutions across multiple operating systems and database combinations: Windows, Linux, HP-UX, AIX, Solaris, OS/400, OS/390, Oracle, MS SQL, DB2, MaxDB. Your system is not new to us.

Actions based on SAP Best Practices

We adapt our processes to practices approved by SAP: preparation of detailed documentation, knowledge base generation with lessons learned and common errors, conducting status meetings, and so on.

Satellite Systems Management

We also count on installation and support skills on satellite systems, such as TREX, Live Cache, Content Server, SCM Optimizer, Web Dispatcher, etc..

Modality

  1. Fully configurable Packages

  2. On site, on call and remote support

  3. 7×24 Support

  4. Clearly defined terms of service (SLA)

  5. First and second level Support

  6. Delivery of reports and specialized documentation

  7. Online monitoring and reporting of hours spent on service